Frequently Asked Question

How do I Factory Reset My Sangoma Phone?
Last Updated 4 months ago

ou can reset the phone to factory default settings by using buttons directly on the phone, or by accessing the phone's admin GUI via a local web browser.

Directly From the Phone

Using this method, you will require an admin password. Please contact AMS to obtain this password before proceeding

  1. Press the Menu button.
    image-1613177917745.png

  2. Highlight the option Setting and press the Enter button.
    image-1613177956454.png

  3. Highlight the option Advanced Setting and press the Enter button.
    image-1613177989976.png

  4. You will then be prompted to enter the password for this device. By default, the password is admin. Enter the password using the phone keypad, and press the Enter button.

    For numeric passwords, it is recommended to press the character selection key (highlighted in red below) to ensure a numeric only keypad is selected.


    image-1613178064868.png

  5. Highlight the option Phone Setting and press the Enter button.
    image-1613178090516.png

  6. Then select the option Factory Reset and press the Enter button.
    image-1613178110516.png

  7. A warning message will then appear asking you if you're sure you want to reset to factory default settings. Press OK to proceed or Cancel to abort.
    image-1613178126591.png

Factory Reset without Password

Option #1

  1. Press the Menu button.
    image-1613177917745.png
    image-1613178147565.png

  2. Press the "*" key 3 times and then press and hold the "X" key for 10 seconds.
    image

  3. Phone will now preform a factory reset.
    image

Option #2

  1. When the phone is powering on, during the Initializing step, press the "#" key 3 times and then press and hold the "*" key for 10 seconds.
    image
    image

  2. Phone will now perform a factory reset.

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