Frequently Asked Question

Driver maintenance for JDispatch is primarily handled through Counterpoint. To update, follow these steps.

• Log into the Counterpoint
• Take following menu path.
  • 4. Sales Desk > 7. Driver Dispatch > 2. Driver Maintenance
• Select option #1 - Add Driver
• Enter a code for the driver, such as their first name. *** This code should be unique across your branches in case you wish to share drivers between branches
• Enter Their First & Last Name, as this will be how they are identified in the dashboard
• You can leave the contact number and vehicle blank if you wish.
• Accept and add the driver by pressing F1
• Once you have added a driver, or made any changes, you must go back to the Add/Change/Delete menu and run option #4, extract driver info to update the information to the web. It is possible that option 4 may not appear on the screen. If this is the case, you can still press 4 and hit enter and the routine will run.