Frequently Asked Question

Current Process: Return from history on products where category / part number relationship has

changed doesn’t update CARDEX and inventory.

Program Revision: Allow return from history on products where category / part number has changed

and update CARDEX and inventory.

Example below:

PHI 21400906 was transferred to PHH 21400906. PHI 21400906 was sold on Invoice 2015745

To be returned now on PHH 21400906

Invoice History Inquiry below:

Invoicing Screen Return Search: The old category must be entered. As long as the category /part number is entered as originally sold under, the part will be returned against it.

Chose Line # 1

“Y” to continue

Enter category…. PHH (this is the new category the part was transferred to)

Enter 21400906

F1 to accept

F2 to exit back to the Invoicing screen

Finalize Invoice

The return was updated in Cardex on to the new Category