Frequently Asked Question

Newer versions of the play store app release have more restrictive requirements on what an app requires in regards to back-end integrations (JDispatch Dashboard and/or Counterpoing) and, in some cases, this limit's it's visibility and pushes us to offer a direct, sideloading install option.

First, you will want to scan this QR code

When you scan this code, it will show you a URL from our amscomp.com domain. Tap the url to download the app.

You may be prompted about the file being harmful. 

As long as you have scanned the above QR code, this is OK to press 'Download anyway'. Once the download is complete, you should see a confirmation and option to open the app. Tap 'Open'

Once you tap 'open', it is likely you will see the following message about installing 'Unknown Apps'. This message shows for apps that are distributed direct, so you can tap the 'settings' option

Once in the settings options, toggle the 'Allow from this source' switch

From there, you can tap the back arrow in the top left corner and should be presented with a prompt to install the JDispatch app. Tap 'Install to install the app

Once complete, you will be notified that the app has been installed. From here, you can go back and open the app and begin the basic registration process to link the phone with the dashboard.

You may be asked if you want to scan the app. Select to scan the app for confirmation that everything is OK. If this does pop up, Once the app is scanned it will be ready for use