Frequently Asked Question

New Generation RF Gun Keys

As a note, the newer generation RF Guns have on-screen touch buttons that can take the place of the legacy CTRL* keys

• Change - Can be used in lieu of CTRL-C
• Accept - Can be used in lieu of CTRL-A
• Reject - Can be used in lieu of CTRL-R
• Tab - Can be used in lieu of CTRL-I

Receive O/S P.O. 

This option will list all of the outstanding Purchase orders on the system and will allow you to select one to be received. To select a P.O. simply select one of the three options, 0=PO, 3=NEXT and 9= QUIT. When you use option 0 you will be prompted to enter the PO number. The P.O. number to be received does not have to be displayed on the screen to enter the P.O. number. CTLR followed by R will take you back to the main menu.

NOTE: The PO Listing screen can be bypassed if desired. Contact AMS to alter the menu to go to the second screen to enter the PO Number with freight, brokerage and other costs

When a PO Number has been selected the supplier will be displayed with the option to enter the freight, brokerage and other cost values. THIS IS NO LONGER AVAILABLE

The first question to be answered in the third screen is if you wish to use “Autoscan” Y or N.

The use of “Autoscan” prompts you to scan each item and it defaults the received quantity to 1 unit for each scan and then goes back to the barcode field for the next scan. Alternatively, if “Autoscan” is turned off N you will be prompted for a quantity each time you scan an item. You will have to accept each entry with CTRL followed by A (Or the 'Accept' button on-screen).

After the 'Autoscan' question is answered, you will be placed in the barcode field to begin scanning

Alternatively, if there is no barcode on the item you can press 'Ctrl-C' or the 'Change' button on-screen and manually enter the part number

Another option to enter a part would be to press 'Change' or 'Ctrl+f" again and you will be prompted for a 'Line no?'. This will allow you to enter a line number from the PO and receive that line specifically.

If you do not know the line number, then you can press 'Enter' at the 'Line no?' prompt and see a listing of all the lines on the PO.

Or, you can also press the on-screen TAB button from the 'Line no?' prompt and see a listing of only the outstanding lines still yet to be received on this PO

If you are using the “Autoscan” mode you can correct the quantity after the item is scanned by pressing Tab or CTRL I. After entering the new quantity press CTRL A (Or the 'Accept' button on-screen) at “Any change” to accept the entry.

When not using Autoscan, the cursor will go to the “received” field after the barcode is scanned waiting for a quantity to be entered. The quantity entered will be ADDED to any previous quantity received. A negative quantity received can be used to correct an error.

If the quantity received is more than the total quantity ordered for that part a message will display “Over-receive?(Y/N) Y”

If the part scanned is to be cross-docked to other branches a message will display near the bottom of the screen “CROSS DOCK” so the user can separate these parts for splitting to the branches during the update.

In addition, if there is an item on back order, a similar message of 'BACK ORDER' will be displayed at the bottom of the screen, and the number of items on back order will be shown in the 'Back Order' field.

Closing Out The Receipt Process

Before proceeding to update the PO, you can review what items are still outstanding from the current PO

First, you can see the number of lines outstanding at the top of the receiving screen:

From there, you can press CTRL-C (Change on-screen) 2 times to bring yourself to the 'Line' prompt

From the 'Line No?' prompt, press the on-screen TAB button (Ctrl-I) and you will see a listing of the outstanding line detail

This can confirm if there are any 'missed' lines fromt he current receiving process.

Closing out the PO Receipt Process

Pressing CTRL A at the barcode will start the completion process where you will be asked “update now?” where the options are Y or N. When answered with an “N” the user is asked if they wish to print the Edit List.

When starting the update, the next option is to enter the invoice number.

If the PO included parts for cross-dock, these parts will be shown with the split quantities for each location. This information is to be used to separate the parts received for the various locations. If the part is not received in full the user will need to allocate the quantity received to the locations based on their needs. The quantity allocated to a branch CANNOT exceed the original quantity ordered. If a branch requires more than has been ordered for them, a manual transfer will need to be created to send the additional amount.

After all of the quantity splits have been reviewed the update process will begin and the various update reports printed. Also, Stock Transfers for the split quantities will be printed during the update process.

PO Update Process

Locked Products

During the PO update, your screen will display the various update steps

If, at any point during the update process, the system comes across a situation wherein a part or order is locked, you may see a message like this:

This indicates that the user 'amslogin' has one of the products on the order locked. The user who is locking this product (could be product maintenance, bin maintenance, etc) will also be notified and will need to exit from the offending session.

Once they have exited, the process will continue. DO NOT FORCEFULLY EXIT THE PROGRAM

Locked Line

In some cases, the lines on a PO may be in use by another user. This will cause an error as soon as trying to open the PO

In this scenario, you can press 'N' to return to the menu and retry the order.

Failures

If the update process happens to fail for some reason at any stage during the update, you will be returned to may see an error like this:

Note that the message will mention which stage the update failed at.

Note: These failures are typically a sign that something is currently being held up or locked by another process. It is usually best to wait a few moments before trying again

In this situation, pressing return will bring you back to the menu. Once back in the menu, you can retry the update by selecting the PO and then trying the update again. 

One indicator when retrying a failed update will be the prompt of 'update required'.

Pressing any key here will take you on to the 'Update Now' prompt where you can restart your update.