Frequently Asked Question

How do I confirm the mobile app permissions?
Last Updated 9 months ago

Confirming App Permissions

These instructions are based on an Android device. Your device screens may appear slightly different, but the menu options should still be available on your device.

Review User Settings

With the JDispatch app open to the homepage, you can click the settings icon in the top right corner. This will bring up your current app version and GPS settings.


Confirm that all of the network and location services are enabled. You can double-check the location by tapping the 'restart GPS' button.

If you do not have the current location and GPS settings showing, your app is outdated and will need to be updated to version 3. This can be done in the Google Play Store

Confirming App Permissions

  1. Go into your device Settings by swiping down from the top of the screen
  2. Go into the Apps section
  3. Find the JDispatch app
  4. Select the Permissions option
  5. Ensure that Location permissions are 'Allowed all the time'

Please Wait!

Please wait... it will take a second!