Frequently Asked Question

What is malware and how can it affect my PC?
Last Updated a year ago


Malware, short for "malicious software," is any type of software intentionally designed to harm or disrupt computer systems, networks, or devices. Malware can take many forms, such as viruses, worms, Trojans, ransomware, spyware, adware, and more. Malware can be spread through various means, including email attachments, malicious websites, browser pop-ups and infected software downloads.

Once a computer or device is infected with malware, it can cause a variety of problems, such as stealing sensitive data, corrupting files, disrupting network activity, and using the device to spread the malware to other computers or devices. It is important to protect against malware by using up-to-date antivirus software, avoiding suspicious downloads or emails, and keeping software and operating systems up-to-date with security patches.


Safe Email Practices

  1. Be cautious of unexpected emails: If you receive an email from an unknown sender or an unexpected sender, be cautious. Do not click on any links or download any attachments unless you are sure that they are legitimate.
  2. Verify the sender's email address: Malware can be spread through phishing emails that look like they are from legitimate organizations. Check the sender's email address carefully to make sure it is actually from the organization it claims to be from.
  3. Don't click on suspicious links: If you receive an email with a link that looks suspicious, do not click on it. Hover over the link to see where it leads before clicking on it. If it looks suspicious, do not click on it.
  4. Don't download attachments from unknown sources: Do not download attachments from unknown sources. If you are not sure if an attachment is safe, scan it with your antivirus software before opening it.
  5. Keep your software up-to-date: Keep your email client and antivirus software up-to-date with the latest security patches to protect against known vulnerabilities. AMS Firstcall manages this process for you.
  6. Educate yourself: Stay informed about the latest malware threats and educate yourself about how to recognize and avoid them. You can do this by reading security blogs, attending webinars, or following trusted security experts on social media.

Safe Browsing Practices

  1. Use a reputable antivirus program: Install and regularly update a reputable antivirus program to help detect and remove malware.
  2. Keep your operating system and software up-to-date: Keep your operating system and all installed software up-to-date with the latest security patches and updates to protect against known vulnerabilities. With AMS Firstcall, this is managed for you.
  3. Use strong and unique passwords: Use strong, unique passwords for all your online accounts to help prevent hackers from accessing your personal informatio
  4. Be cautious of suspicious links and attachments: Do not click on suspicious links or download attachments from unknown sources, as they may contain malware.
  5. Enable pop-up blockers: Enable pop-up blockers in your browser to prevent pop-up windows from appearing and potentially containing malware.

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