Frequently Asked Question

A price update has been processed but there are some stocked items that have incorrect pricing. – What might be causing this?
Last Updated a year ago

If this situation applies to only some of your stocking items the first thing to do is go into Product Master Maintenance in change mode, call up the item in question and look at what is entered in Field 53 – Discount Level. If this field points to a non existent or incorrect Discount Level correcting it and moving past the field will cause the pricing to be recalculated using the now correct multipliers. If the field contains an “*” it means that at some point in the past it was deemed appropriate to fix the pricing regardless of what new price changes come through the system. Replacing the “*” with the correct price level releases the item to recalculate prices as price changes come through.

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