Frequently Asked Question

If you use the special order feature built in to Counterpoint you will eventually have a need to know what special orders are outstanding for a specific customer. When this need arises there is a Special order Inquiry program built specifically for this purpose. The program is accessed via the following menu path.

4. Sales Desk…-> 4. Inventory Queries…-> 4. Back Order.

Alternately you can enter “Back Order” into the menu search routine and select line 6 which will launch the program. In either case you will be presented with the following screen.

Enter As Follows

Customer Number – Enter the Customer number of the account you are researching.

Category - Enter the Category or of a part specific search hit the Enter key.

Part Number – Enter the part number being inquired upon followed by the enter key.

If there are special orders within the system for the entered part and customer, they will display below. If the cursor goes to the bottom of the screen and displays the message “No Records Y” This means that there are no open Back orders on file for this Part/Customer combination.