Frequently Asked Question

You must first create a suggested return.

This is called suggested return processing.Then suggested return creation. At this point you must assign the suggested return a name. Example UNI. This will take you to categories to be entered, 1 to 20. You must enter a valid category here.

If you where doing a core return for your drive shafts you would enter MEV enter than TAB to go to line 21 you would enter Y 22=N 23=N 24=N 25=enter. This will now create a suggested return for you. Now go to suggested return report enter your report given name enter, line asks you a question of how you would like your report to be printed. I use R.

I suggest you take this return and pick it as if it where and order. At the first time of picking you will have more cores than the report will give you.

Now you can do maintenance on this suggested return. Go to the next screen called Suggested Return Maintenance. At this point you can change the Return goods report with ADD CHANGE or DELETE. If you have to change a part number that exist on your return, just choose the line number and make the appropriate change. You may have more cores than listed so you would go into the add screen and you can add by category and or quantity of the return. After this is all done you now make this into a Return Goods Memo. This is done in Return Goods Memo Creation

Now you can print, go to Return Good Memo Print. Send to the appropriate printer asking for two copies. One for you and one to go as a RGA to the supplier

When you receive your credit note you must receive it to your RGA. This is done in Return Memo Close Off. If the RGA is 100% you can do a quick accept using RGM Default Input. Enter your RGA and accept the whole RGA. When there is a discrepancy you must use RGM Item Credit Input.

This allows you to make changes by the line number. When you are finished your inputs, accept the order and the computer will ask if this is OK to update, answered Y.

Then go to RGM Credit Update. This will print to your system printer and should be forwarded to HQ.