Frequently Asked Question

(Note – this procedure has multiple steps so it is recommended that you do it only when you can run it from beginning to end uninterrupted.)

Accounts Receivable… >4. Transaction Processing… >1. Transaction Input >1. Add Transactions

• Enter the customer number that has the payment posted to it, and shouldn’t
• Enter 0 as the type (you are making a ‘fake’ invoice)
• Enter an invoice number
• Enter the same date that the payment was done
• Enter a reference if you wish
• Enter the amount of the payment – no sign, just the amount.
• Accept the entry with F1
• Enter your branch number (press ENTER will default) and an account number
• Enter the amount of the payment, no sign, just the amount.
• Accept the entry with F1
• Enter the customer number that should have the payment posted to it, but doesn’t
• Enter 0 as the type (you are making a ‘fake’ invoice)
• Enter an invoice number
• Enter the same date that the payment was done
• Enter a reference if you wish
• Enter the amount of the payment (WITH a sign – you MUST do this)
• Accept the entry with F1
• Enter your branch number (press ENTER will default) and the same account number you used in the steps above
• Enter the amount of the payment, (WITH a sign – you MUST do this)
• Update the entries to the customer accounts using the following process.

1. Accounts Receivable… > 4. Transaction Processing… > 3. Transaction Update

If the customer account is a Balance Forward account, then you are done.

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If the customer account is an Open Item account, then you need to connect the payment and the invoice(s) for both customers using the following process..

1. Accounts Receivable… > 4. Transaction Processing… > 5. Cash Receipts Processing… > 1. Cash Receipts Input > 1. Add receipts

• Enter the customer number, date and a reference if you wish.

• Enter 0.00 as the amount received.

• Accept the entry with F1

• Pay the invoices, making sure that you pick up the payment even when it is a credit invoice/charge (and it will be in the case where you move a payment from one account to another). When all the invoices have been paid, the ‘left to allocate’ figure should be 0.00 as well.

• Accept the entry with F1 and post/update using the following menu path 1. Accounts Receivable… > 5. Cash Receipts Processing… > 3. Cash Receipts Update

At month end, you will use 1. Accounts Receivable… > 5. Month End Processing… > 3. Trial Balance Reports… > 2. Open Item Purge prior to running your statements and the connected entries will be cleared from the account, leaving only unpaid and partially paid invoices to print on the statement.