Frequently Asked Question

How do I fix an error 23 when running a report?
Last Updated 2 years ago

When running a report, you may come across an error that looks like this

*******************************************************************************
*                                                                             *
* File was   PRODUCTS                                                         *
* Key was    2880210130                                                       *
* Action was READING S                                                        *
* Error was  23                      Press RETURN to continue                 *
*                                                                             *
*******************************************************************************

This is a result of part numbers going out of sequence in a category. If your report is only for a single category, then you will want to run the report for that one category. If there is more than one category, then the error message can tell you what category you will need to fix.

In the example above, the section to focus on is

* Key was    2880210130                                                       *

The first 3 characters of the 'Key' indicate what category is an issue. In this case, category 288 has a problem.

You will want to run a Inventory > 1. Data Maintenance > 5. Utilities > 1. Category Resequence routine on the category. Suggestion is to use ‘C’ for chaining.

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