Frequently Asked Question

As a part of the FirstCall software on your PC's, there is the ability to grant remote access. In order to do this though, you will need to request a remote user from AMS. Just give us a call and ask for a FirstCall remote user. As a part of creating your new remote user, you will receive an email inviting you to set up an account. Click the link and go through the process of creating your new user.

Once you have created your user, you can gain access to your PC by visiting https://amscomp.rmmservice.com. This will give you a login page where you will enter your new credentials:

For added security, the new user you set up will require you to enter your cell phone so you can get a 1 time code to log in

Once logged in, you will be able to see your PC (and any others that may be set up in future):

By clicking on the icon on the right (circled in red), you will start a new session on your PC at the office. The first time you launch it, you will see a window to install the program on the PC you are trying to connect from. Just click the Splashtop RMM For Windows link to download the installer.

Once You will see the pop-up each time you connect, but only need to install the one time. For the first time, once it is installed, close this window and try again. On the second attempt, you will see another window asking if you want to allow the program to open. Check the box that says 'always allow', and say yes.

Then you should be able to connect.

Going forward, it should be as simple as logging into the amscomp.rmmservice.com site and launching the connecter to your PC. The benefit of this method is that you can securely access your PC from anywhere.