Frequently Asked Question

How can I reverse a delivery dispatch in Counterpoint?
Last Updated 7 months ago

  • Recalling invoices for dispatch at a later time is done via the dispatch program
  • 4. Sales Desk > 7. Driver Dispatch > 1. Invoice Dispatch
  • To start, you will need to select a run (or, enter for all runs), and a driver
  • Once the run and driver are selected, Click the ‘Action Mode’ button until Despatching shows.
  • Click on the ‘Display Mode’ button until Despatched invoices is displayed.
  • Once the invoices are listed, clicking on any of the invoices and accepting will present the question “already sent; reverse send?” Answering yes will bring the invoice back to the dispatch screen and remove it from the driver’s phone.

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